Yes. CALMAIR Elite LLC is an authorized MRCOOL reseller offering genuine MRCOOL systems, accessories, and parts with full manufacturer warranty eligibility.

Yes. We sell directly to homeowners, contractors, and businesses nationwide through our online store.

No. CalmAir operates as an online-only business. Orders are fulfilled and shipped directly to customers or job sites.on the go.

DIY systems are designed for homeowner installation using pre-charged Quick Connect line sets and do not require HVAC licensing. Non-DIY systems are contractor-grade units that require professional installation.

System selection depends on square footage, insulation, ceiling height, and climate. If you’re unsure which size or model is best, contact us and we’ll help you choose the correct system.

Yes. Most MRCOOL systems are heat pumps that provide efficient heating and cooling year-round.

Yes. MRCOOL systems are designed for high efficiency, with many models meeting or exceeding modern SEER2 and HSPF standards.

Yes, most DIY MRCOOL systems include the Quick Connect line set needed for installation. Check the product page for the exact line set length and included parts before you order.

DIY systems do not require a contractor. Non-DIY systems, including central split, central ducted, and packaged units, need installation by a licensed HVAC professional.

Yes. If you purchase a non-DIY system and need help locating a licensed HVAC contractor in your area, contact us and we’ll assist with recommendations or guidance.

Yes. Contractors can install DIY systems if you prefer professional installation.

Often, yes. The system is designed for homeowner installation, but electrical work must follow local code. If you are not comfortable with the wiring, use a licensed electrician.

You need the included DIY equipment, basic hand tools, and a suitable power source. Review the model specs before you start. If you are not handling the electrical work yourself, hire a licensed electrician.

Warranty coverage varies by product. Many DIY systems include a 5-year parts and 7-year compressor warranty with registration. Contractor-installed systems have different warranty terms.

Yes. Most MRCOOL warranties require product registration after installation.

Warranty claims are handled through MRCOOL. CALMAIR can assist you with the process if needed.

We accept major credit and debit cards and other secure payment options available at checkout.

Sales tax is calculated automatically at checkout based on your shipping address and state requirements.

In some cases, yes. Contact us before ordering to discuss delivery timing options.

Sometimes. Contact us as soon as possible. Once an order starts processing or ships, changes and cancellations may not be possible.

Yes. We ship throughout the United States.

Most orders ship within 3-5 business days. Transit time varies based on product size and destination.

Large HVAC systems typically ship via freight. Tracking information will be provided once the order ships.

Yes. We can ship to a home, business, or job site anywhere in the United States. Make sure the shipping address is complete and someone is available to receive freight deliveries if required.

Contact us right away with your order number and photos. We will review the issue and help resolve it fast.

Yes. We offer free nationwide shipping on MRCOOL products. Any freight or special delivery details show at checkout before you pay.

We offer a 30-day return policy on most unused products in original packaging. Certain items may be subject to restocking fees or exclusions.

Yes. Approved returns are issued a return shipping label.

No. Returns are generally limited to unused products in original packaging within the return window. Installed or used items usually do not qualify.

Many central systems are compatible with standard and smart thermostats. Compatibility varies by model.

Yes. Many accessories can be added after purchase, provided they are compatible with your system.

Yes. We carry many MRCOOL parts and accessories. If you need a specific item, send us the model number and we will help you find the right match.

Yes. Tracking details are sent once your order ships.

Absolutely. We encourage customers to contact us with questions before placing an order.

You can call 270-727-9309 or email support@mrcooldistributing.com. Use either option for product questions, order support, or help choosing the right system.