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Terms & Conditions

Customer Care

At CalmAir, your satisfaction is our top priority. If you have questions about products, orders, or shipping, our friendly support team is here to help. You can reach us via phone at 270-727-9309 or email at support@mrcooldistributing.com. We strive to respond to all inquiries within 24–48 business hours.
 

Our goal is to ensure a smooth and hassle-free experience from browsing to delivery. If there is an issue with your order, please contact us promptly so we can provide a solution, including replacements, refunds, or exchanges where applicable.

Privacy & Safety

At CalmAir, we understand the importance of safeguarding your privacy and ensuring the security of your personal information. Our privacy and safety policy outlines our commitment to using secure payment methods, transparent data collection practices, and responsible communication with our customers. We utilize trusted third-party banking services for payment verification and employ strict data protection measures to uphold the privacy of our customers.

We believe in clear and honest communication to establish trust and foster long-term relationships with our customers. Your privacy and safety are fundamental to our business, and we strive to uphold the highest standards to earn and maintain your confidence.

Payment Methods

Payment Methods

At CalmAir, we offer a variety of secure and convenient payment options to make your checkout process simple and reliable. Customers can pay using major credit and debit cards, including Visa, MasterCard, American Express, and Discover. For added flexibility, we also accept PayPal, as well as peer-to-peer payment options such as Zelle, Apple Pay, CashApp, and Venmo, where applicable. All payments are processed using industry-standard encryption to ensure your financial information remains safe and confidential. We do not store sensitive payment information on our servers, and transactions are securely handled through our trusted payment providers. If you encounter any issues while completing your payment, our customer care team is available to assist you promptly, ensuring your order is processed smoothly.

Wholesale Inquiries

Interested in becoming a retailer of MRCOOL products? We welcome wholesale inquiries and are dedicated to providing comprehensive information to support your business. Our wholesale inquiries section is designed to facilitate a seamless process for retailers interested in featuring our high-quality products. We prioritize transparent communication and aim to equip retailers with the necessary details to successfully promote and sell MRCOOL products.

We value the potential partnerships with retailers and are committed to delivering exceptional support to help you maximize the reach and impact of our products.

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