Shipping & Returns
Shipping Policy
At Calmair, we strive to deliver your products quickly, safely, and reliably.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. During peak seasons or promotional periods, processing may take longer. You will receive an email confirmation once your order has been shipped.
Shipping Methods & Delivery
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Standard Shipping (3–7 business days)
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Shipping rates are calculated at checkout based on weight, size, and destination.
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Large or bulky items (such as HVAC units) may require freight shipping. You will be contacted if special arrangements are necessary.
Order Tracking
Once your order ships, you will receive a tracking number via email to monitor your shipment.
Shipping Restrictions
We currently ship within the United States only. Calmair is not responsible for delays caused by carriers, customs, or natural events beyond our control.
Shipping Charges
Enjoy Free Nationwide Shipping on all eligible orders. There are no standard shipping charges added at checkout, so you can shop with confidence knowing shipping is included.
Return & Exchange Policy
Your satisfaction is our priority. Calmair offers a straightforward 30-day return and exchange policy on most products.
Eligibility
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Products must be in like-new condition.
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All original packaging, accessories, documentation, and included components must be returned with the product.
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Customers are responsible for return shipping costs unless otherwise agreed upon by Calmair.
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A restocking fee of approximately 10% may apply, depending on the condition of the returned product.
Return Process
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Contact our support team at support@mrcooldistributing.com to request a return authorization.
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Include your order number, product details, and the reason for the return.
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Once your return is approved, we will provide return instructions and the appropriate shipping information.
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Package the product securely using its original packaging and included materials whenever possible.
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Ship the product to the designated return location according to the instructions provided.
Refunds
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Refunds will be issued to the original payment method after the returned product has been received and inspected.
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Approved refunds will typically be processed within 7 business days of inspection.
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Refunds exclude any original shipping costs, where applicable.
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A restocking fee of approximately 10% may apply depending on the condition of the returned product.
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Return shipping costs are the responsibility of the buyer unless otherwise agreed upon by Calmair.
Exchanges
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Contact us within 30 days of delivery.
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Exchanges depend on current inventory availability.
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Once approved, Calmair will guide you through the exchange process.
Damaged or Defective Items
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Parts covered under the manufacturer's warranty will be replaced at no charge for the covered parts.
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Customers are responsible for any labor, removal, installation, or reinstallation costs associated with warranty service unless otherwise specified by the manufacturer.
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To begin a warranty claim, please contact us with your proof of purchase and a detailed description of the issue.
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Photos or video of the issue may be requested to assist with the warranty process.