• Compatibility: Supports 9,000 BTU, 12,000 BTU & 18,000 BTU mini-split condensers

• Construction: Heavy-gauge steel for maximum strength and stability

• Coating: Corrosion-resistant finish for outdoor durability

• Design: Adjustable mounting arms for flexible fitment

• Weight Capacity: Engineered to hold the weight of standard residential condensers in this size range

• Noise/Vibration Control: Includes vibration-absorbing pads to reduce operational noise

• Protection: Elevates condenser above snow, debris, dirt, and standing water

• Ventilation: Increases airflow around the condenser for improved performance

• Installation: Straightforward wall-mounting system with included hardware

• Use Case: Ideal for homes without pads, tight spaces, or areas prone to moisture

• Maintenance: Minimal upkeep with easy front access to condenser

• Warranty: Manufacturer-supported limited warranty

• Dimensions: Adjustable frame designed to fit typical 9K–18K outdoor unit footprints

• Weight: Lightweight but reinforced design for reliable long-term support

Returns:

• You may return unused, unopened units within 30 days of delivery.

• Buyer is responsible for return shipping unless otherwise agreed.

• Returned products must be in like-new condition, with all original packaging and accessories.

Refunds:

• Refunds will be issued within 7 business days after we receive and inspect the return.

• Refunds exclude original shipping costs.

• A restocking fee (e.g. 10%) may apply for returned units, depending on the condition.

Warranty / Defective Items:

• If a unit is defective, we’ll work with MRCOOL’s warranty process. Parts covered under warranty will be replaced at no charge for parts, but the customer is responsible for labor, removal, and re-installation.

• To initiate a warranty claim, please contact us with your proof of purchase and a detailed description (photos or video help).

• Shipping is calculated at checkout when ordering online. 

• Product typically ship within 2 business days for in‑stock units.

• Units ship with all major components (indoor air handler + outdoor condenser + pre-charged line sets + remote + installation manual).