• Cooling Capacity: 12,000 BTU

• Heating Capacity: 12,500 BTU (approx)

• Efficiency: SEER2 rating around 21.0 MRCOOL DIRECT

• Refrigerant: R‑454B MRCOOL+1

• Line Set: Installed by HVAC professional

• Voltage: 208–230V, 1‑phase MRCOOL DIRECT

• Compressor Type: DC Inverter (Rotary)

• Noise Level (Outdoor): ~53 dB(A) MRCOOL DIRECT

• Smart Controls: Wi‑Fi enabled, works with SmartHVAC app, Alexa, Google Assistant

• Corrosion Protection: Gold Fin® coil coating

• Low Ambient Operation: Yes

• Installation: Licensed HVAC installation required

• Certifications: AHRI certified

• Warranty: 1-year parts, 2-year compressor

• Indoor / Outdoor Dimensions & Weight: Varies by handler / model

Returns:

• You may return unused, unopened units within 30 days of delivery.

• Buyer is responsible for return shipping unless otherwise agreed.

• Returned products must be in like-new condition, with all original packaging and accessories.

Refunds:

• Refunds will be issued within 7 business days after we receive and inspect the return.

• Refunds exclude original shipping costs.

• A restocking fee (e.g. 10%) may apply for returned units, depending on the condition.

Warranty / Defective Items:

• If a unit is defective, we’ll work with MRCOOL’s warranty process. Parts covered under warranty will be replaced at no charge for parts, but the customer is responsible for labor, removal, and re-installation.

• To initiate a warranty claim, please contact us with your proof of purchase and a detailed description (photos or video help).

• Shipping is calculated at checkout when ordering online. 

• Product typically ship within 2 business days for in‑stock units.

• Units ship with all major components (indoor air handler + outdoor condenser + pre-charged line sets + remote + installation manual).