• Cooling Capacity: 12,000 BTU

• Heating Capacity: 12,000 BTU (Hyper Heat)

• SEER2 (Efficiency): 23.5

• Refrigerant: R-454B (eco-friendly)

• Line Set: 25 ft pre-charged QuickConnect® line set

• Voltage / Power: 230V, 1-phase

• Noise Level (Outdoor): Approximately 56.5 dB(A)

• Low Ambient Operation: Operates from –22°F to 122°F

• Compressor Type: DC Inverter (Rotary)

• Corrosion Protection: Gold Fin® coating on outdoor unit

• Smart Controls: Wi-Fi enabled; MRCOOL SmartHVAC app, Amazon Alexa & Google Assistant

• Remote Features: Follow Me® temperature sensing

• Certifications: AHRI Certified, ENERGY STAR® Cold Climate

• DIY Installation: Pre-charged lines and DIYPRO® armored cable — no vacuum pump required

• Warranty: 5-year parts, 7-year compressor (with registration)

Returns:

• You may return unused, unopened units within 30 days of delivery.

• Buyer is responsible for return shipping unless otherwise agreed.

• Returned products must be in like-new condition, with all original packaging and accessories.

Refunds:

• Refunds will be issued within 7 business days after we receive and inspect the return.

• Refunds exclude original shipping costs.

• A restocking fee (e.g. 10%) may apply for returned units, depending on the condition.

Warranty / Defective Items:

• If a unit is defective, we’ll work with MRCOOL’s warranty process. Parts covered under warranty will be replaced at no charge for parts, but the customer is responsible for labor, removal, and re-installation.

• To initiate a warranty claim, please contact us with your proof of purchase and a detailed description (photos or video help).

• Shipping is calculated at checkout when ordering online. 

• Product typically ship within 2 business days for in‑stock units.

• Units ship with all major components (indoor air handler + outdoor condenser + pre-charged line sets + remote + installation manual).