• Cooling Capacity: 18,000 BTU

• Heating Capacity: 18,000 BTU

• Efficiency: SEER rating around 20.8

• Refrigerant: R-454B

• Line Set: Depends on installation

• Voltage: 208/230V, 1-phase

• Compressor Type: DC Inverter (Rotary)

• Noise Level (Indoor): ~45.5 dB(A) high / ~34.5 dB(A) medium

• Noise Level (Outdoor): ~60 dB(A)

• Smart Controls: Wi-Fi enabled, Follow Me® sensor

• Air Direction Control: 4-way auto-swing louvers

• Filter System: Washable/reusable filters

• Corrosion Protection: Gold Fin® coating

• Low Ambient Operation: Yes

• Installation: Professional installation recommended

• Certifications: AHRI, ENERGY STAR

• Warranty: 5-year parts, 7-year compressor with registration

• Indoor Unit Dimensions: varies

• Indoor Unit Weight: varies

• Outdoor Unit Dimensions: similar to 12K, rated for 18K

• Outdoor Unit Weight: varies

Returns:

• You may return unused, unopened units within 30 days of delivery.

• Buyer is responsible for return shipping unless otherwise agreed.

• Returned products must be in like-new condition, with all original packaging and accessories.

Refunds:

• Refunds will be issued within 7 business days after we receive and inspect the return.

• Refunds exclude original shipping costs.

• A restocking fee (e.g. 10%) may apply for returned units, depending on the condition.

Warranty / Defective Items:

• If a unit is defective, we’ll work with MRCOOL’s warranty process. Parts covered under warranty will be replaced at no charge for parts, but the customer is responsible for labor, removal, and re-installation.

• To initiate a warranty claim, please contact us with your proof of purchase and a detailed description (photos or video help).

• Shipping is calculated at checkout when ordering online. 

• Product typically ship within 2 business days for in‑stock units.

• Units ship with all major components (indoor air handler + outdoor condenser + pre-charged line sets + remote + installation manual).